Privacy Policy

Businesses that use OnMyBooks decide what customer information they collect and why. We provide the software that stores and processes it on their behalf. If you booked an appointment with a business, contact that business first about your information; we will help them respond.

• Account information for business owners and staff: name, email address, and sign-in details.
• Booking information from customers: name, email address, optional phone number, the service and provider chosen, the appointment time, and any notes the customer adds.
• Operational records such as appointment status changes and timestamps.
• Basic technical data needed to run and secure the service, including request logs and error reports.

OnMyBooks is not intended for protected health information. Please do not enter clinical, diagnostic or medical record details into booking notes.

• To create, confirm, reschedule and cancel appointments.
• To send transactional messages such as booking confirmations and change notices.
• To operate, secure, debug and improve the service.
• To meet legal, tax and accounting obligations.

We do not sell personal information and we do not use booking data for advertising.

We use a small number of infrastructure providers to host the application, database and authentication, and to deliver transactional email. They process information only to provide those services to us.

Appointment records are kept for as long as the business's account is active, so their calendar history stays intact. When a business closes its account, we delete or anonymise its data within 90 days, except where we must keep records for legal or accounting reasons. A customer can ask a business to delete their booking record at any time.

You can request access to, correction of, or deletion of your information by emailing us through the contact page. We will verify your request before acting on it and respond within 30 days.

See the cookie notice for what we store in your browser, and the SMS consent and opt-out policy for text messaging.

If we make a material change to this policy we will update the date above and notify account holders by email before the change takes effect.